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Discussion Starter #1
Seriously, I'm tired of this at this point. First they screwed me over by making me buy the bike after getting into an accident during the test ride (car came over hill in my lane and I swerved and went down in mud), making threats like "the owner has friends downtown that can make life miserable for you" and "he's already talking to lawyers and the police", all so they didn't have to make an insurance claim. Then when I get the bike and start working on it I noticed that they stripped the crap out of the handguard hardware, making it useless until I get a new piece and some new bolts. And now I just found out that I don't have the keyed locks on the saddlebags. They are supposed to come with the locks, right?
 

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Seriously, I'm tired of this at this point. First they screwed me over by making me buy the bike after getting into an accident during the test ride (car came over hill in my lane and I swerved and went down in mud), making threats like "the owner has friends downtown that can make life miserable for you" and "he's already talking to lawyers and the police", all so they didn't have to make an insurance claim. Then when I get the bike and start working on it I noticed that they stripped the crap out of the handguard hardware, making it useless until I get a new piece and some new bolts. And now I just found out that I don't have the keyed locks on the saddlebags. They are supposed to come with the locks, right?


Get in touch with corporate. I don't think they would be too happy with the dealership.....https://www.kawasaki.com/resources/corporate
 

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I think I'd consult with an attorney. I don't think they can make you buy the bike. And them making threats is just not right at all.
 

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Discussion Starter #6
I think I'd consult with an attorney. I don't think they can make you buy the bike. And them making threats is just not right at all.
I did, that's how I learned how terrible Iowa is.
 

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Discussion Starter #7
So I contacted Kawasaki corporate today and told them the story and they said they'd pass on my complaint to the regional manager but since they are an independent dealer there is nothing Kawasaki will do.

I have gone to another dealership about 45 minutes away from me and they said they'd try to fix what they can under warranty but they make no promises. A lot more friendly too and I like that he said "I love it when [other dealership] treats customers like this because I get new customers."
 
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Discussion Starter #8
New mechanic can get the KQR locks that the original dealership has stolen for $50, found that the original dealership already made a warranty claim on the handguards and hardware so I can't get that done but the mechanic said he can probably fix them for little to no cost, and he also found a crack in the radiator ($600 OEM replacement price). I think at this point this guy has really pulled through for me and I will buy the locks off him and see if he can't fix the handguard hardware. I want to take the radiator off and take it to a repair shop and see if they can't repair for way cheaper than replacing would cost.
 

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Discussion Starter #11 (Edited)
And maybe, to make your contribution to the forum and avoid other member getting blackmail, name the place !?

LOP
Oops, sorry, been busy the last week.

Update: Kawasaki Corporate finally budged on their "we don't support the customer, that's the dealer's job and we don't get involved between dealers and their customers" stance to now sending the missing locks and replacement handguard hardware to my new dealer and covering the labor for installation.

My new dealership (Bodensteiner Implement) has been fantastic. My old dealership has been terrible, rude, and even threatening the whole time.
 

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...My new dealership (Bodensteiner Implement) has been fantastic. My old dealership (Decorah Kawasaki) has been terrible, rude, and even threatening the whole time.
THANKS for naming names...!

:thumb: - :thumb:
 

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The local Kawi dealer's bike sales department kind of sucks (won't "deal" at all), but their shop and parts departments seem to be fine. I bought the Versys used from a Honda/Victory dealer. They were willing to "deal" on the sale and the trade-in. If I ever need to take the bike in for warranty work I will see if the Honda dealer where I bought it can do the warranty work. Just saying.............
 

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Discussion Starter #15
I'd be looking under the hood of my car before starting it for a few months.... just sayin'.
That's honestly how I feel. I live in a town of a few hundred people and this dealer is located in a "city" of a few thousand. I hate to name names when there's a good chance I'll see the guys out and about in public but the cat is already out of the bag. I know that if this were to happen in cities that I'm used to living in... well it wouldn't have, because those dealerships know that there are another 3 or 4 dealerships just a few minutes away ready to snatch up their customers. These guys get to screw over people because they're the only game in town. It's also nice to know that Kawasaki corporate doesn't give two rat's asses and told me several times that they don't deal with the end customer, they sell to the dealer and the dealer sells to the end customer and Kawasaki will only stand behind manufacturing defects and that's it. I even asked to speak with the regional manager TWICE and have yet to hear from him a few weeks later.
 

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I have two questions. 1. Whose name was on the title at the exact time of the accident; who was/is the registered owner? 2. Whose license plate was on the bike at the exact time of the accident; the dealers plate or your plate?
 

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Discussion Starter #18
I have two questions. 1. Whose name was on the title at the exact time of the accident; who was/is the registered owner? 2. Whose license plate was on the bike at the exact time of the accident; the dealers plate or your plate?
Not my name on either, but on the advice of my lawyer I had two choices, be out of a large sum of money and have a motorcycle or be out of a potentially larger sum of money and have no motorcycle. Iowa is not a good place to fight against businesses in these situations according to my lawyer.
 

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