Just a quick plug. Although I don't shop there exclusively, I do like to stop in when I am in a city where one is located. Closest to me is Houston. I have also ordered a couple of things online, including a pair of Bilt boots almost two years ago. Wore them infrequently, as I never found them to be as comfortable as my old Tourmaster WP. Went to clean them up the other day, and noticed an area on the side of the right boot where the edge of the rubber sole had separated from the leather upper. CycleGear's house brands (Bilt and Sedici) have 5 year warranties. Was heading to Houston yesterday, and tossed them in my truck. Stopped at one of their locations, showed them the defect, and produced a receipt on my cell phone. He checked for a replacement pair, and none were available. Tried on a few other different models, and couldn't find something I liked. Ended up finding a nice set of Sedici saddlebags, and asked if I could use the boot credit toward their purchase. Yup, no problem.