Twisted Throttle has excellent CS - Kawasaki Versys Forum
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post #1 of 5 (permalink) Old 03-11-2011, 09:18 PM Thread Starter
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Twisted Throttle has excellent CS

Very impressed with TTs customer service. I ordered a set of black Trax panniers on Thursday...they arrived today but to my disappointment they sent my the silver ones. I called and was expecting...ship us the boxes and when we receive them we will ship you the replacements. Instead they shipped out the replacements right away and when I get them I am to ship the first set back. this is was unexpected..cant ask for better really.
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post #2 of 5 (permalink) Old 03-12-2011, 07:31 AM
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That's very cool. I ordered my crashbars from another company with less than stellar service. I should have gone back to TW. I got my Givi and rack there and two sets of Barkbusters. I've asked them a couple of questions and they always reply (though maybe not always with the detail I like, but they do reply).
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post #3 of 5 (permalink) Old 03-12-2011, 07:37 AM
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We had a small group ride to twisted throttle last year, they moniter the web saw we were coming and had donuts for us when we got there. It was good doing buissiness with them.


Those who say money can't buy happines haven't bought A VERSYS.
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post #4 of 5 (permalink) Old 03-12-2011, 08:56 PM
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Originally Posted by offcamber View Post
Very impressed with TTs customer service. I ordered a set of black Trax panniers on Thursday...they arrived today but to my disappointment they sent my the silver ones. I called and was expecting...ship us the boxes and when we receive them we will ship you the replacements. Instead they shipped out the replacements right away and when I get them I am to ship the first set back. this is was unexpected..cant ask for better really.
How you can tell a good company is how they handle it when they do make a mistake.
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post #5 of 5 (permalink) Old 03-14-2011, 08:58 AM
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Originally Posted by glowcat13 View Post
We had a small group ride to twisted throttle last year, they moniter the web saw we were coming and had donuts for us when we got there. It was good doing buissiness with them.
We see everything.... Plan a group ride and let us know you're coming. We'll give you the double secret tour and all of the coffee, cold water and donuts you can consume.
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