This is a rant and a warning. I am and have been a customer of Tiger Direct, www.tigerdirect.com
and I like them. I have gotten some great deals from them. BUT, this is a warning I am putting on every forum I visit. TD sells a product called TechForward Guaranteed Buy Back Program.
These people are utter criminals. I paid $19.98 for the program on 12-13-09 and never received any email, snail mail, or any other conformation that I actually bought something.
Flash forward to today. My son's Gateway NV52 refurb computer's display died. I call TechForward to get something for the laptop, which is supposed to be 30% off of a new device. Instead, I woudl in fact get, after two to three weeks, get 25% of some arbitrary salvage value.
Now here is the criminal part. IF I was stupid enough to send my laptop to the crooks, and I didn't like the money they were offering, I WOULD NEVER GET MY LAPTOP BACK! I confirmed this with a Supervisor. They are absolute thieves. DO NOT BUY THIS PROGRAM!!!
I am pissed off right now, but I am not exaggerating anything, this is all confirmed, their phone number is 877-623-5681 and you can call to confirm this if you want.
I have told Tiger Direct and Systemax, their parent company about this and I am filing a complaint with the California Attorney General.