Join Date: Sep 2015
Location: NW Arkansas/SW Missouri
Mentioned: 1 Post(s)
Progressive Insurance fail!?!?!
Please give me your logical thoughts on this occurance that happened on Sunday.
Me'n'the missus were out for a ride, & within 25mls of leaving home she got a puncture.. (Honda Shadow)
No problem she says, I have Roadside Assistance with my Progressive policy!...(I'm with the Hartford that caters for old farts!)
She gets through & after a myriad of questions like "what phone # are you calling from?".....(like they don't have it on display!) they give her a number to call & get the tow company out!!
He says he can't come until Progressive give him a go-ahead #.
Back to Progressive, they give her ANOTHER # to call, the 2nd guy can't make it today because his "helper" has the 'bike trailer!
Back to Progressive, yet another # for her to call, the last one isn't working today!
Back to Progressive, "we'll see what we can do, but it is a busy weekend madam!"
In the meantime, a couple pull up & ask if we need assistance, & because Progressive aren't any help, we load the Shadow onto their truck & they take us home.
Now here's the reality.
Progressive didn't know l was with her, so she's a lone woman, stranded at the side of a freeway in 82'f direct sunlight for a period of 1&1/2hrs & they still haven't given her any assistance.
They have also never got back to her since Sunday to ask if she's OK & was she satisfied with their response.