Join Date: May 2011
Location: Missouri, south of Kansas City
Mentioned: 0 Post(s)
I will be putting Happy Trails Tetons on my 2011 V... but I can't seem to get a straight answer from them as to when they will be available... one week they are a month or so out on the racks... another week they be available next week... another week they have panniers available...
Right now, I'm waiting on a phone call on when the racks will be available (I'm not holding my breath though since this is the 2nd or 3rd promised return phone call about availability).... This has gone round & round for about 6 weeks... I don't want to order a system until I know it will be available... I don't want to plan a trip using their product & not have it when I need to use it. I also don't want it sent to me piece-meal, I want the whole system delivered together so I can use it... That's why I have yet to order from them... I've read several accounts of parts missing... split shipments weeks apart, etc... And the lack of answers & differing answers depending on what day I call seems to be consistent with the negative opinions on customer service that I've read...
Everyone who has the pannier system seems to love it... but just about everyone has the same negative opinion on their customer service... It's a real shame since so many people have the same opinions (love their product, hate their customer service)... Wish they would get their act together on production scheduling & customer service answers...
I've resigned myself to order their system this coming fall or winter when their business is slow... maybe then I'll get an accurate response as to when I can have them delivered...
2013 Suzuki V-Strom
2013 Honda CRF 250L
2012 Suzuki V-Strom 650-ADV
2011 Kawasaki Versys
2008 Yamaha TW200
2009 Kawasaki Vulcan
1979 Suzuki GS425 (long gone)
Last edited by Kankujoe; 09-15-2011 at 09:56 PM.