I'm the ALGARD producer and I can't tell you how sorry I am hearing about your problems so far from home. It must be very frustrating for you.
I must point out some facts that should be considerd regarding ALGARD:
-Versys is very versatile but it isn't a Rally (Adventure) bike
-its domain are roads (tarmac or gravel) but not rocks
-ALGARD protects header pipes and oil filter from stones thrown from front wheel
- it's not a skid plate
I hope you read my earlier report on the forum of my trip to Morocco. I reckon I gave your guard a pretty thorough testing and it came out fine apart from one bolt vibrating loose and dropping off.
Did you offer to anyone else the extra extension to extend the guard further to the rear which you did for me?
Any concerns about overheating with the extension on were eliminated as it was hot enough to soften my perpex screen in the Sahara and the bike was fine. I rate that extension for protecting the silencer box.
I did seriously rocky stuff so maybe I was lucky, or the guy with the failed engine mount was just unlucky.
I think I will order the old mounting brackets though, together with the lost bolt and machined spacer. I will email you.
Regards and thanks very much for a superb product with exemplorary customer service to match.
On the question of customer service, "Ventura Luggage" replaced my racks and mounting brackets which bent badly in Morocco, due to the merciless pounding they received. I didn't expect that I just informed them for their information.