Well I took my shock wrench to the dealer I bought the bike from. Told him my troubles and he promptly walked over to a Versys on the floor...tried it...(silently cussed)...pulled out the wrench from the bike he was trying it on...and they were exactly the same.
So here is what he did...He called Kawasaki...and talked to them for 45 minutes. The first person he talked to suggested a flat screw driver and a hammer...to which he said "let me talk to your manager."
This supervisor offered to send a new tool kit...but it was the same as the one that is "defective".
Basically...Kawasaki isn't going to do anything. This really torques me off. I don't expect the tools to be "Name Brand" stuff...but they should at least work once.
So here is what I am doing...because I am so even tempered and hard to piss off...
Kawasaki's phone number is 1-800-854-3800
Can we bombard them with phone calls about the spanner wrench not working...even if you have a working tool in your collection...just call them and give them a piece of your mind about tools not working.
Andrew, you have a good dealer, but I'm surprised he hadn't seen one of those wrenches before, it's very common on Japanese bikes with cheap OE suspension that has a stepped collar. While it's not the greatest way to adjust the preload, it's not quite worthy of the NHSTA recall you seem to expect Kawasaki to make.
Your tool kit has an extension handle (looks like a flattened piece of pipe), use it to get more torque, make sure the wrench is well positioned and there is tension on it before you start applying force (so that it makes good contact with the collar) then apply said force smoothly. Once you figure out the technique, you'll see it doesn't require that much force and you'll get to keep the skin on your knuckle longer...
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Going from highway to gravel roads/river beds it is worth changing the settings. So I frequently use the poorly designed spanner wrench. I couldn't understand WHY kawasaki would give such a Poor fitting (Shape is a little off) spanner.
It is not a tool I like to use even with the the spanner handle added for leverage it could have been shaped better to fit.
I tried to reduce mine from a 5 to the lowest setting and found it impossible to move. I had to jack up the bike to get the load off the suspension first. Afterward I went back with a q-tip and daubbed a small bit of light grease onto the adjustment notches in hopes that it will help some later.
I had the same problem (the wrench slipping). My wrench was slipping because the center area of the span is too wide - and pushes the wrench off the tab on the shock. I used a grinder to grind off the wrench center area until it fits better on the pre-load tab. After that, no more slipping. I adjusted from the factory setting down to a 1. Moves a little hard, but no slipping.
You have to use the little breaker bar that comes with the tool kit and it works just fine.
Yeap done it that way for years and it works great for me. In fact I just increased the preload on my Versys yesterday and found it easier than most bikes to adjust. Of course the Kawasaki spanner is really bad comparied to the one Honda or Suzuki gave me. I usually use the Honda spanner wrench on all my bikes. If you can Ebay a tool kit for an CBR600F4i get one, its hands down better quality than the Kawi tools.
ST1300, Versys, SV650S
Last edited by gti20vturbo; 04-05-2010 at 12:12 PM.
I usually use the Honda spanner wrench on all my bikes.
+1. i'm glad i didn't pitch out the one i had for adjusting the rear axle on my old HawkGT (single-sided swingarm). it fits perfectly.
In a world full of people, only some want to ride. Isn't that crazy? Seal/CRAZY/misquoted
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Sooo, The preload adjustment wrench that came with my tool kit had been modified by the apparently frustrated previous owner, the result is it is broken and does not work. Does anyone know of a suitable replacement I can stick in my tool kit?