Kawasaki's warranty - Kawasaki Versys Forum
 
LinkBack Thread Tools Display Modes
post #1 of 13 (permalink) Old 11-23-2009, 11:15 PM Thread Starter
Member
 
bversysb's Avatar
 
Join Date: Mar 2009
Location: Payson Az
Posts: 122
Mentioned: 0 Post(s)
Kawasaki's warranty

Here's a word to kawasaki's warranty,

Last week I put my Versys up on the stand to put some lube on the chain. I propped it up, steadied it for a second to make sure it was set and then turned around to get my brush and the lube and CRASH I turned back around to see my bike laying on it's side AHHGGG! Not happiness. After looking it over I found the little threaded block welded to the swing arm had broken off leaving the welds on the swing arm. The side of the bike had some small damage (much less than I thought there would be) The worst was a dent in the swing arm itself, a scratch on the subframe, trashed reflecter and handle bar weight and break leaver. So I took it to Kellys Kawasaki in Az to see what if any of it would be covered by the warenty. Two days later I got the call back saying that they would cover everything I was really happy to hear that! The bike is in the shop now might be back by this weekend! I think Kawasaki is awsome.
bversysb is offline  
Sponsored Links
Advertisement
 
post #2 of 13 (permalink) Old 11-24-2009, 07:40 AM
Member
 
sharrison56's Avatar
 
Join Date: Jun 2008
Location: Roswell, GA
Posts: 1,838
Mentioned: 0 Post(s)
It is great to hear a story of a customer of any manufacturer that is treated right. When mine fell like that it was the right spool for the rear stand that broke...not going to get much out of them.

Steve

I bought a motorcycle because my wife said that I couldn't! Now I have two and she still says I can't have another one!
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Sounds like a challenge to me!

Now I have four!
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.



To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
sharrison56 is offline  
post #3 of 13 (permalink) Old 11-24-2009, 09:04 AM
Member
 
duffyduck1's Avatar
 
Join Date: Oct 2008
Location: Agrigento, Italy
Posts: 267
Mentioned: 0 Post(s)
Unhappy accident, but great reply by Kawasaki

Bye

Nobody thinks that something is so easy like who is totally unable to do it.

Kawasaki Versys 07 Orange
Ex Aprilia Pegaso 96 Blue
Ex Suzuki DR 350 91

To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
duffyduck1 is offline  
 
post #4 of 13 (permalink) Old 11-24-2009, 03:23 PM
Member
 
Pegasus's Avatar
 
Join Date: Oct 2008
Location: St. Peters, MO
Posts: 464
Mentioned: 0 Post(s)
I had almost the same thing happen to me. Lucky after I put the V up on the rear stand I noticed the bike was leaning so I investigated and found a crack in the weld. Kawasaki replaced the swing arm under warrenty.
Pegasus is offline  
post #5 of 13 (permalink) Old 11-24-2009, 03:26 PM
Member
 
E-nigma's Avatar
 
Join Date: Jul 2009
Location: Durham, NC
Posts: 157
Mentioned: 0 Post(s)
Send a message via AIM to E-nigma
To anyone that has experienced this type of weld failure;

What year is/was your bike? '08 or '09?
E-nigma is offline  
post #6 of 13 (permalink) Old 11-24-2009, 04:30 PM
Member
 
Pegasus's Avatar
 
Join Date: Oct 2008
Location: St. Peters, MO
Posts: 464
Mentioned: 0 Post(s)
2009, It was only about 2 months old at the time.
Pegasus is offline  
post #7 of 13 (permalink) Old 11-24-2009, 04:37 PM
Member
 
blipco's Avatar
 
Join Date: Oct 2008
Location: boston, MA
Posts: 1,515
Mentioned: 0 Post(s)
So it was the threaded block for the spools that broke in both cases ?
blipco is offline  
post #8 of 13 (permalink) Old 11-24-2009, 04:58 PM
Member
 
Join Date: Oct 2009
Location: Athens Georgia
Posts: 64
Mentioned: 0 Post(s)
Pictures so we all can check ours??? Even if you got it repaired ----a finger pointing to it in a picture would make me sleep better at night.

I bought a new 03 KLR. At 232 miles I had a rock go thru the factory hole in skidplate on my bike- piece of gravel while traveling down a dirt road, right before I went thru a river crossing. When I came out of other side I had water and oil squirting out past my front fender- NOT GOOD. It busted the case in the worst possible place. I took it to my local Kawasaki dealer that I bought it from. I explained that the "engine guard" did not "guard" the engine. Kawasaki agreed and "repaired my engine No Charge! It did take about 6 weeks to get parts in and repaired but yah Kawasaki! They did not have to do it. I resolved the engine guard holes immediately when I got it back home. I had a solid aluminum one made for my bike and put it on. I heard a many rocks pound into that thing but never another engine hit, nor did it overheat at all.

So, when I bought another new bike- ya know what I bought? Yep a Kawasaki. I am debating buying the extended warranty- have not decided that one yet.
Highpsiguy is offline  
post #9 of 13 (permalink) Old 11-26-2009, 09:00 AM
 
Join Date: Nov 2009
Posts: 2
Mentioned: 0 Post(s)
I'm thinking of a new 2010 Versys or Suzuki SV/Gladius, and a warranty is a concern. I'm glad to read this thread and feel good about buying a product the company (kawasaki) will support after the sale. I'll hopefully be able to demo ride a V at the Cycle show in Jan.
SERider is offline  
post #10 of 13 (permalink) Old 11-26-2009, 01:03 PM
Member
 
douglasgraham's Avatar
 
Join Date: Aug 2008
Location: Bluemont Virginia
Posts: 508
Mentioned: 0 Post(s)
Huummm a warranty fix for the owner dropping the bike? I like to hear it but I think its pretty crazy. If they fixed every bike that fell over then they would go out of business. Makes me think there is a known problem. Has anyone checked the bulletins to see if there I a problem with the weld on the 08/09 swingarms?
douglasgraham is offline  
post #11 of 13 (permalink) Old 11-26-2009, 01:22 PM
Member
 
Join Date: Mar 2009
Location: western,pa.
Posts: 136
Mentioned: 0 Post(s)
Quote:
Originally Posted by douglasgraham View Post
Huummm a warranty fix for the owner dropping the bike? I like to hear it but I think its pretty crazy. If they fixed every bike that fell over then they would go out of business. Makes me think there is a known problem. Has anyone checked the bulletins to see if there I a problem with the weld on the 08/09 swingarms?
What I read didn't sound like the owner dropped the bike.
The bike fell over because of a part failure. Warrant should cover the damage.
DK35vince is offline  
post #12 of 13 (permalink) Old 11-26-2009, 03:16 PM
Member
 
douglasgraham's Avatar
 
Join Date: Aug 2008
Location: Bluemont Virginia
Posts: 508
Mentioned: 0 Post(s)
Yes your right if thats the case. It was not that clear in the write up.
douglasgraham is offline  
post #13 of 13 (permalink) Old 11-26-2009, 03:57 PM Thread Starter
Member
 
bversysb's Avatar
 
Join Date: Mar 2009
Location: Payson Az
Posts: 122
Mentioned: 0 Post(s)
mine is an 09
bversysb is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Kawasaki Versys Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome