Fantastic after-sales service by Ventura. - Kawasaki Versys Forum
 
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post #1 of 2 (permalink) Old 11-23-2009, 08:00 AM Thread Starter
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Join Date: Jul 2008
Location: Cheshire. England.
Posts: 374
Fantastic after-sales service by Ventura.

On my recent trip to Morocco I gave the bike such a hideous pasting on the rough tracks and trails that the Ventura Luggage system bent under the strain.
I reported it to Ventura with photos for information only.
To my astonishment the UK Importer, has sent me a complete new set of bike brackets and luggage rack.
Hows that for service? I hadn't asked for it because I had subjected them to such extreme abuse it was unreasonable to expect them to stand up to it.
I have used nothing else but Ventura luggage since the early 90's and I have nothing but praise for them. I am still using the original 2 bags. Apart from the lack of security, which has NEVER been a problem for me (and I have left the bike unattended in all sorts of places), they are just perfect. The weight is behind you, mainly on the pillion seat and out of the wind so creates no drag and the bike is no wider than standard.
One happy customer.
Ted.
Ted99uk is offline  
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post #2 of 2 (permalink) Old 11-23-2009, 08:14 AM
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Join Date: Dec 2008
Posts: 384
I had a handle strap go bad after about 2 years of daily use on my small day bag. I called them for a repair and they sent me a knew one, no questions asked! Great company.
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