Originally Posted by Jack of Heats JoH
Many years ago I worked with auto dealerships. Most mechanics were paid by the job. Dealerships had a book time for every job and mechanics were expected to do the actual work in half the book time i.e. customer pays for 1 hour labor, mechanic expected to complete it is less than 30 min., all call backs were the responsibility of the mechanic.
I suspect something similar for MC mechanics, they are pushed to get things done fast to maximize dealer profits. Of course the more jobs they do the more $ they make. Seems like a recipe to cut corners on doing the job right!
I was a service manager years ago at the local Honda motorcycle dealership. We did things the right way back then. We had 3 very experienced mechanics that did all the work. We were not a flat rate shop and did strait up hourly work.
Now days, unfortunately, this is often not the case. A shop will have one or two qualified mechanics who do all the more technical work. Then there will be a couple of gofers or apprentices who work under the "supervision" of the expert mechanics.
The gofers do things like tire changes, chain adjustments, washing and detail, oil changes, etc. Some of this gofers do a decent job but others not so much.
A riding buddy recently had a "not so much" experience at this same Honda dealership where I used to work. And yes they have devolved into the typical expert and gofer mechanic kind of shop.
Mark took his KTM 1190 Adventure in to have his bent front rim replaced. The gofer pulled off the wheel and the expert mechanic laced it up with the new rim and gave it back to the gofer to install on the bike. The gofer claimed to have test ridden it after the change.
The shop loaded it onto his trailer and Mark took it home. When he unloaded and tried to push it into his garage he discovered it very difficult to roll. When he lifted up the front end and tried to spin the front wheel it barely would move.
He took the bike back and the shop discovered that the gofer had installed the wheel spacers backwards causing the brake roters to bind in the calipers. The shop ended up having to replace one of the brake rotors and the reluctor.
Thankfully by buddy trailered the bike home rather than riding it. Could have ended in a disaster.
This is precisely why I do all my own work on my bike and cars.