Kawasaki Makes Good - Kawasaki Versys Forum
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post #1 of 7 (permalink) Old 07-11-2012, 01:10 AM Thread Starter
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Kawasaki Makes Good


I had some problems with the fuel pump on my new-to-me 2011 earlier this summer. Cliff Notes - bike wouldn't start (at least not all the time) because pump was intermittent. Bike was under warranty so took it in to the dealer - first diagnosis was faulty connection at the pump. Kawi said "could be due to owner's choice of fuel or leaving bad fuel in tank" not covered under warranty. Fine, paid $90 for labor and took the bike. Six miles later the pump failed again. This time Kawi replaced the pump under warranty. Wrote a letter to Kawi explaining my position that the real problem was a faulty pump and the initial misdiagnosis should be covered as well (I still think even a faulty connection should be covered on a bike with 2400 miles, but that's just me). Just when I was thinking they were never going to contact me, I received a check for $90 in the mail.

Anyway, since I dinged Kawi in my earlier thread explaining the problem, I wanted to acknowledge that they did come through in the end, which IMHO, was the right thing to do. Thanks Kawasaki.
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post #2 of 7 (permalink) Old 07-11-2012, 01:14 AM
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post #3 of 7 (permalink) Old 07-11-2012, 01:31 AM
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I love their definition of "warranty", If they can blame it on you, they will. Something like your choice in gas station shouldn't cause the bike's fuel pump to fail.... good that Kawasaki fixed it and refunded you the money you spent.
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post #4 of 7 (permalink) Old 07-11-2012, 06:46 AM
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post #5 of 7 (permalink) Old 07-11-2012, 06:47 AM
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Not only am I impressed they did the right thing, I'm impressed you came back to give them credit for it.

Good job!

May the road always curve in front of you.
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post #6 of 7 (permalink) Old 07-11-2012, 07:42 AM
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Wait...so they blamed bad fuel for a faulty connection???

They had a better argument that the bad fuel caused the pump failure than the connection.

" I don't care about shinny chrome or loud exhaust, I don't ride to be seen, I ride because I want to disappear"

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post #7 of 7 (permalink) Old 07-11-2012, 09:16 AM
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they fixed the fork seals on my 09 with 11k on the clock under the gtpp. no problems or questions asked. good for you
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