In my experience (again, in the auto repair industry) the tech is not charged for the part or time. The tech will probably have to install it at no labor charge and the service department will "eat" their cost of the part. It happens more frequently than one would like (a gasket is torn, a bolt gets lost, etc) parts are written off to a service account. Sometimes the dealer will throw the repair through as a warranty claim in order to cover the part and labor (depends on if the bike still has warranty) or they may use another bike's VIN number to run a claim through on. Lots of ways to cover "OOPS" repairs - not all are above board.
Glad they stepped up. I've worked for many car dealers and they really do care and have people who care working there as well.
"Well-behaved women seldom make history" - Laurel Thatcher Ulrich
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