Great Customer Service - Kawasaki Versys Forum
 
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post #1 of 3 (permalink) Old 05-27-2011, 07:31 PM Thread Starter
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Great Customer Service

Not sure this is the correct forum, but I wanted to relate a great experience with customer service from SportTour. I had ordered GIVI E21s with a rack which arrived in two days dropped shipped directly from GIVI in Nevada. When I finally got around to installing the luggage, I found GIVI had incorrectly sent a fit kit for a Yamaha FZ1. Go figure.

Anyway in a panic I called SportTour yesterday and explained that I was heading out on a trip to Yellowstone tomorrow which is why I had ordered the luggage. This morning at 9 a.m. the correct fit kit shows up via UPS overnight with a paid return label to send back the incorrect kit. I'm not sure many retailers would have corrected the problem so quickly. A big thanks to SportTour for saving the trip and my 100% recommendation.

- Zac
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post #2 of 3 (permalink) Old 05-27-2011, 08:09 PM
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Glad to hear. I ordered my Givi V46 from them. No problems.
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post #3 of 3 (permalink) Old 05-27-2011, 08:21 PM
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Always had great service from them as well.

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