Strange Business Practices - Kawasaki Versys Forum
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post #1 of 15 (permalink) Old 05-31-2017, 08:54 PM Thread Starter
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Strange Business Practices

Recently I decided to get my 2011 Versys prepared for my rapidly approaching relocation to Ontario from Alberta.

First item was new tires so I stopped by the Honda dealer 3 blocks away from work and they gave me a reasonable price. I was going to order the tires but asked what they would charge for mounting and was informed that they will not mount the tires because they they are not a Kawasaki dealer. When I asked them if they would work on a used Kawasaki I purchased from them there was nothing but a blank stare and much stress on the face of the service rep.

I thanked them for their time and headed out the door.

Second item was a Lowering Kit from Moto Werk along with the Lowering Kit Flatfoot. I stop by the Kawasaki dealer and ask if they would install the Kit and Flatfoot. To help them understand what was entailed in the process I printed the installation instructions for them. They said they would and so I booked an appointment to mount my new tires (purchased online) and have the Lowering Kit installed . Drop the motorcycle off and the Service rep advises me they they cannot cut the sidestand but would be happy to remove it and send it out to be cut. The reason they cannot do it is that they do not have a hacksaw or angle grinder with a cutoff wheel in their shop. I told them to just mount the tires and laughed out loud when they asked if I still wanted them to install the lowering kit as I was heading out the door.

Has anyone else encountered such peculiar logic and lack of service or is it just me?

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post #2 of 15 (permalink) Old 05-31-2017, 09:20 PM
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I've had dealers state they won't work on bikes if they are X years old regardless of make. Then turnaround and work on my 20 year old Honda. The dealer I purchased my Ninja from dropped Kawasaki and Yamaha from their line but still worked on my bike. I can't really understand why that Honda dealer wouldn't mount tires on your bike. Must be nice to turn away business.
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post #3 of 15 (permalink) Old 05-31-2017, 10:22 PM Thread Starter
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I could see the logic if I asked them to rebuild the transmission but refusing to mount tires baffles me......hope if I damage a tire the nearest dealership is a Kawasaki one.

“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!” Hunter S. Thompson
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post #4 of 15 (permalink) Old 05-31-2017, 10:36 PM
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I had a great dealership in Ft.Worth that i always took my bike to. Then i came out to Cali and needed to get the tires changed they shot me a decent price but then asked if i had my own tires or would be getting them from their shop. When i told them i had my own tires they them told me the mounting price was double what they had quoted me. I searched around and found a couple of small independent shops that do great work at a fair price and they are happy to get my business.
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post #5 of 15 (permalink) Old 06-01-2017, 12:35 AM
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The bike is extremely stable on the original equipment side stand with a lowering kit installed. There is no need to shorten this. My bike was purchased used with a lowering kit installed and the original side stand. Previous owner had ridden it this way since new and I rode it that way for a season before removing lowering kit (have a 32 inch inseam).

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post #6 of 15 (permalink) Old 06-01-2017, 12:41 AM
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if someone or dealers do that down here, they better close shop...hard to believe you have such service in your place. Here , anything goes for a small labor fee..most are one stop center like..
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post #7 of 15 (permalink) Old 06-01-2017, 09:58 AM
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if someone or dealers do that down here, they better close shop...hard to believe you have such service in your place. Here , anything goes for a small labor fee..most are one stop center like..
What do you consider a small labor fee? Most shops are over $100 an hour around here. Same rate whether you are having a transmission overhauled, or the oil changed.
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post #8 of 15 (permalink) Old 06-01-2017, 10:11 AM
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Some dealers will not work on a brand that they do not sell, simply because they have no parts - in the event that they break something. They're not even an authorized service/parts provider for (insert brand here).

Our local dealer sold their Honda franchise to another dealer - and as part of the deal - signed a "Not To Compete" clause. Meaning that they can no longer work on Honda motorcycles, not even oil or tire changes.

Many dealers will not mount a tire that you bought elsewhere. I'm told that people walk in with 10 year old tires or some other crap and then when they have trouble with that tire - they want to blame it on the dealer.

I change a lot of tires - and don't care where you bought them. In fact, I do NOT stock tires. Get your own.
There have been instances of bad tires...... and the customers get really cranky when they get charged twice for mounting/balancing. Or, when I refuse to mount a tire that's more than 5 years old, or weather cracked, or...or....or....
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post #9 of 15 (permalink) Old 06-01-2017, 11:17 AM
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I have had several different models of bikes, from several different manufactures.
The best shop around is a independent shop that is mostly H-D based.
I buy my tires online,and they admit they cannot match the prices. I give them a call to set up a date/time. I pick up the oil filter and what ever oil I want to run on the way there that day. It all gets done at a fair price in the time they told me. 2 tires mounted, balanced, oil change 2 hours $65 bucks and out the door I went.
Last I was there 2 weeks ago he had a Duc up on the table working on the injectors.

A good shop, that you know and that knows YOU, will work on most what ever you can drag in.
Like was said before, good small shops cant afford to turn away any work.
You find a good shop, you stick with them. Yeah, they have a backlog of work.

P.S They will also drop everything if you are on the road to do what needs to be done to get you going again. Yeah, I seen it and had to wait...which was ok.
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post #10 of 15 (permalink) Old 06-01-2017, 02:53 PM
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The only problem I've had with a dealer not wanting to change tires was a HD dealer. I was going to bring the rims and tires in (Kawasaki Vulcan 1500 w/spokes) but they said their techs couldn't work on non-HD rims. WTF............a rim is a rim. Went to the Honda dealer and they charged me $22 per tire to mount and balance new tires. I don't even go into a HD dealer to look anymore.

If I can find a non-dealer shop I'll use them..........they don't turn anyone away.
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post #11 of 15 (permalink) Old 06-01-2017, 05:48 PM
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He's in Canada where the most often heard phrase in so called customer service is: "Sorry, I can't help you". Unlike the US where "all is allowed unless expressly forbidden", in socialist Kanada "all is is forbidden unless expressly allowed". A number of years ago I saw a pair of new Suzuki 500's at a Suzuki/Ducati dealer that were two years old. The dealer would NOT come off the full list price from two years previous. This dealers full list was 12% over the MSRP!! I'm a transplanted American in BC, I spend winters in AZ and I bring back oil, filters, etc from the US and have my tires mounted by either me or a local independent shop. Happy Motoring.

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post #12 of 15 (permalink) Old 06-01-2017, 06:12 PM
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...I'm a transplanted American in BC, I spend winters in AZ and I bring back oil, filters, etc from the US and have my tires mounted by either me or a local independent shop. Happy Motoring.
I'm a "transplanted" Canuck in the US (half the year), and BC the rest. I TOO bring as much stuff from the US as I can...!

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post #13 of 15 (permalink) Old 06-02-2017, 09:07 PM Thread Starter
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Update

When I picked up my bike yesterday from the dealer I was still a little hot about the crap I got about the lowering kit installation so I asked to speak to the service manager after I paid the bill.

I have had a previous discussion with him about another service issue and he is a decent guy.

I explained the issue to him regarding the run around about the sidestand lowering kit installation and he apologized for wasting my time.

He asked me what he could do make me happy and I thanked him for the offer. I told him I was moving away so probably would not have anything done at the dealership in the future so an apology was sufficient.

He told me that since they had screwed up twice in a row he wanted to do more than apologize.

He said that would like to install the lowering kit, drop the front forks, and shorten the sidestand no charge to me.

I accepted and wanted to let everyone know what he did even knowing I wasn't going to return the shop because of my move.

A real classy move by someone who cares about doing the right thing.
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post #14 of 15 (permalink) Old 06-02-2017, 09:20 PM Thread Starter
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Quote:
Originally Posted by twowheels View Post
The bike is extremely stable on the original equipment side stand with a lowering kit installed. There is no need to shorten this. My bike was purchased used with a lowering kit installed and the original side stand. Previous owner had ridden it this way since new and I rode it that way for a season before removing lowering kit (have a 32 inch inseam).
I have not been really comfortable with the angle of the original sidestand even before the lowering kit installation.

I have a 32 inch inseam as well but have had both hips replaced so I needed to lower the seat height to get on without stress.

Did the previous owner lower the front forks as I understand that is what makes the shortened sidestand necessary.

Thanks for your info.

“Life should not be a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather to skid in broadside in a cloud of smoke, thoroughly used up, totally worn out, and loudly proclaiming "Wow! What a Ride!” Hunter S. Thompson
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post #15 of 15 (permalink) Old 06-03-2017, 06:14 AM
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I have not been really comfortable with the angle of the original sidestand even before the lowering kit installation.

I have a 32 inch inseam as well but have had both hips replaced so I needed to lower the seat height to get on without stress.

Did the previous owner lower the front forks as I understand that is what makes the shortened sidestand necessary.

Thanks for your info.
Yes they did. Front forks were lowered 1 inch. Bike was still extremely stable on side stand. I would suggest trying bike on stock side stand before investing money and time in modifying it. I think you will be happy with it.
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