Epic Fail - My attempt to buy a 2009 Versys
I need your input. I was like a kid in a candy store this morning expecting to end the day with a new Versys. As you will see, it didn't happen that way. Am I out of line here? I need a perspective other than my own since I am so intimate with it. If I'm out of line, please call me out. I was simply excited about getting a bike that I didn't end up with. If it is my fault, then so be it and I will accept responsibility. Am I out of line here? If so, I fully accept responsibility and appologize to Champions Honda in Cocoa Beach.
I feel I must advise you of the poor experience I have had in my attempt to purchase a motorcycle from Champions Honda in Cocoa.
I saw a listing on Cycletrader.com on Sunday, 10/17/10, for a 2009 Green Kawasaki Versys at Champions Honda in Cocoa for $3988. I sent an email asking for an out the door price and inquired about financing options.
I called the dealership on Monday after 10:00 AM and spoke to Craig. I advised Craig that I had sent an email on Sunday and he said, "yeah, I saw it but haven't gotten around to giving a reply". Anyway, we discussed the OTD price and the financing options for the Blue one. I told him I would try to leave work early that day to stop by, but if I couldn't, I would come by the next day.
On Tuesday around 1:00 PM, I called Craig and told him I wanted to come down, view the bike and most likely buy it. He said, sorry, I sold it to a guy in Georgia. Why in the world wouldn't he give me a call to sell it locally to ensure he received some good word of mouth advertising?
Anyway, I told him I would buy the Green one for the same price. He said no, that one is $700 more. I asked why and he couldn't give me an answer. Thus, I asked him who his General Manager was and he told me Mike Marconni (sp?). I asked Craig to have Mike give me a call. Craig asked, "why do you want to talk with Mike?", to which I responded, because I want to understand why the same bike in a different color is $700 more. Craig said he would pass the message to Mike and have him call me back.
I called a few hours later to see if Mike was back and I was told he was at the Eustis store. I called them and they said they didn't know a Mike Marconni.
Just before 5:00 PM, I received a call from Mike. I attempted to explain my dissatisfaction and told him I was willing to give Champions one more opportunity to save the deal and my perception of the dealership. I asked to buy the green bike for the price advertised on Cycletrader and Mike advised me that it sold today. I told Mike I had been trying to get in touch with him all day and I finally received a call back after he has nothing to offer. He said, yes, I don't have anything to sell you.
In today's economy, I can't imagine doing business in this fashion. I simply wanted a good deal on a good bike. If you choose to make a few dollars more selling to GA rather than selling locally, I don't know what that does for your future repurchase intent. If you track these trends, as I do, repurchase intent is a critical factor in surviving tomorrow with all the uncertanty out there.
I would love to receive a call from you, but your GM assured me it was not worth my effort to pursue this.
1975 Kawasaki MC90
1977 Yamaha YZ100
1980 Yamaha YZ100
1980 Yamaha YZ125
1981 Yamaha YZ125
1982 Yamaha YZ125
1983 Yamaha YZ125
1984 Honda CR125
1996 Yamaha PW80 (son's)
1999 Kawasaki KX250
2001 Suzuki PW50 (son's)
2001 Yamaha YZ125
2003 Kawasaki KLX110 (son's)
2005 KTM 525 EXC Racing w/Motard set up
2009 Kawasaki Versys - I like this street bike thing...
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.