Short version: Very bad experience at Modern Motorcycling in Vancouver, BC. The guys are some of the most unprofessional and uncourteous people I have ever met and I have come across too many of them for a lifetime. If you yell at your customers over phone, no wonder you will go out of business.
**Warning: very long winded rant follows below. You still have time to leave this thread**
Long version: I heard that Modern Motorcycling was closing down and had some good clearance sales. I went there for the first time and saw one of the salesmen actually make fun of another customer who had asked a newbie question. The sales man was laughing his guts out and the customer was visibly upset about that. I thought maybe he knows that guy from before (should have trusted my instincts and got out of the shop right there and then). I nonetheless asked the same sales man (whom I later found out was the owner’s son, Aaron) about hard luggage for a 2010 V. He quoted me a very good price on Kappa top box and side cases and Givi mounts. I told him I will let him know.
Went back a week later on a Wednesday afternoon and placed the order. Was told by the same guy that racks/mounts are not in stock but will arrive within a day from Givi as Givi have them in stock. He asked me to drop the bike off on Friday morning to get the setup installed. I phone them on Friday morning to see if the racks have arrived. Told to call back around noon when UPS shipments arrive. Called at 1 p.m. and was told that nothing has arrived and will probably arrive on Tuesday. Upon reminding Aaron of the “one day” shipping, I was told in a very rude tone that he cannot be held liable to his statement because it was I who waited for a week to put the order in so it is my mistake not his (I should have cancelled my order at this time). And the top mount isn’t in stock and he has placed the order from another distributor (even though he told me everything was in stock at the time of taking my order). He told me to drop off the bike on Tuesday morning and pick it up after work.
Fast forward to Tuesday morning and I had to make 5 calls for someone to tell me that one of the mount has come in and the rest of the stuff will “probably” come in on Wednesday. Here comes the interesting part. Aaron comes on the phone and I tell him that their attitude towards customers is very unprofessional. He starts bursting his lungs on the phone and went on a rant of how all of this is my mistake because I didn’t order the stuff a week ago. I said if you had told me that the racks will take a week or so to come in then I wouldn’t be bugging you everyday and I am just expecting you to go by your word. Again I was told that its not his problem that his distributor hasn’t shipped the items yet. He said quite a few more irrational things that aren’t worth repeating.
My parents have taught me to hold my tongue when the person arguing with you steps into the realm of stupidity. So I politely asked him to please cancel my order. Went in to the shop a few minutes later and got my deposit back. And that was the end of it. Sometimes I think I should shed my decency when I come across guys like these but they are not worth it.
While I totally understand that distributors may not ship items on time, but at least show some courtesy and instead of apologizing for the delay, blaming the customer and yelling at a customer is a big no no. I am quite astonished that these guys have been in business for a couple of decades. I Googled them last night and found reviews with similar experiences the most interesting of which were when their mechanic screwed up a guy’s bike and the owner of the store (Aaron’s dad) said it is not his fault that his mechanic screwed up. So he can’t do anything about it. Either they have always been like this are therefore closing down because of that or they don’t care about bad publicity anymore as they are closing down or maybe its both.
This is too long winded…maybe I should condense it but thanks for reading it if you did.
one of the future bikes: 2020 Ducati MS
Current Bike: None
To view links or images in signatures your post count must be 0 or greater. You currently have 0 posts.
Kawasaki Versys 2010
Honda Shadow 750
Yamaha Virago 1100
Honda CG 125
Honda CD 70