Join Date: Dec 2010
Location: Palm Beach County, Fla.
I got a pair of Sena SMH10s last June. They're OK when they work, but one of the units has begun to work only intermittently, and I've been so busy at work that I have not had time to communicate with Sena about it. I don't have high expectations about their customer service; I hope I'm wrong. They seem to be an engineering-focused company instead of a customer-focused company, if that makes sense.
My SMH10 worked fine (albeit not loud enough for my taste) for about six months, and then one day it fell out of my tank bag and onto the asphalt. A drop of about four feet. Nervously, I attached the unit to my helmet and it worked -- for about four minutes. Then it stopped working.
I was pretty sure that I hadn't run down the battery, but I recharged it. The red light turned blue, indicating that it was charging, and afterward, it worked again, this time for about an hour of use. Then abruptly it stopped working again. I recharged it -- it didn't work. I let it sit on a shelf for two weeks, then attached it to my helmet and voila, it worked. For about 20 minutes.
I don't know if the drop had anything to do with the intermittent functioning. Probably did. But I think this particular product should withstand a drop of four feet onto asphalt because such drops are inevitable.
There are other things that I love about the Sena. The music integration works well, the ability to use voice commands with the iPhone, and the ability to use a bridge device (the SM10) to connect all this with FRS radio, which allowed me to communicate with my wife while she followed me in the minivan.
Sena's stuff is very well thought-out, very flexible, and I think it looks better than the competition. The controls are easy to use with gloves on. You can take the unit off the helmet easily so you can lock the helmet to the bike and take the Sena unit away -- similar to having a car radio with a removable face plate. But I'm disappointed by durability and sound volume.
And once I contact Sena and get a reply, I'll share the experience here. If their customer service is good, they deserve to have that story added to my tale of woe.
Last edited by Holden; 04-02-2014 at 02:11 PM.